Refund and Returns Policy

QUOTECH SOLUTION & SERVICE SDN. BHD.

At QUOTECH SOLUTION & SERVICE SDN. BHD., we value our customers and strive to ensure satisfaction with every purchase and service. This Refund and Returns Policy outlines the terms under which refunds, exchanges, and returns are accepted.

1. General Policy

  • All requests for refunds or returns must be made within 7 days of purchase or service delivery.
  • Proof of purchase (invoice/receipt) is required for all claims.
  • Refunds and returns are subject to inspection and approval by our team.

2. Products (Hardware & Software Sales)

Eligible for Return/Exchange:

  • Products that are defective, damaged, or incorrect upon delivery.
  • Items must be returned in their original packaging, unused, and with all accessories.

Not Eligible for Return/Refund:

  • Software licenses or digital products that have been activated or downloaded.
  • Hardware damaged due to misuse, mishandling, or unauthorized modifications.
  • Clearance, promotional, or custom-order items.

Refund Process:

  • Approved refunds will be processed within 7–14 working days via the original payment method.
  • For exchanges, replacement items will be provided subject to stock availability.

3. Services (Programming, Repair, Maintenance)

  • Service fees are non-refundable once the service has been delivered.
  • If a service is not delivered as agreed, clients may request a partial refund or credit towards future services.
  • Any disputes will be handled on a case-by-case basis to ensure fair resolution.

4. How to Request a Refund or Return

Customers may contact us through:

Please provide:

  • Order/Invoice number
  • Reason for return/refund request
  • Supporting documents (photos, error logs, etc., where applicable)

5. Company Rights

  • QUOTECH SOLUTION & SERVICE SDN. BHD. reserves the right to reject claims that do not meet this policy.
  • This policy may be updated from time to time, and changes will be posted on our official platforms.